Terms of Service

1. Agreement to Terms

Welcome to Floo! These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Floo ("we," "us," or "our") regarding your use of the Floo mobile application (the "App") and related services (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use our Services.

Important: These Terms include provisions that limit our liability to you and require you to resolve disputes with us through arbitration on an individual basis, not as part of any class or representative action.

2. Eligibility

You must meet the following requirements to use our Services:

• You must be at least 13 years of age
• If you are between 13 and 18 years old, you must have permission from a parent or legal guardian
• You must have the legal capacity to enter into a binding contract
• You must not be prohibited from using our Services under any applicable laws
• You must not have been previously banned from using our Services

By using our Services, you represent and warrant that you meet all of these eligibility requirements.

3. Account Registration and Security

3.1 Account Creation

To use certain features of our Services, you must create an account by providing:

• A valid email address or Apple ID (Sign in with Apple)
• Your name
• An optional profile picture/avatar
• Any other required information

3.2 Account Responsibilities

You agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Keep your account credentials confidential
• Notify us immediately of any unauthorized access
• Be responsible for all activities under your account
• Not share your account with others
• Not create multiple accounts

3.3 Account Termination

You may delete your account at any time through the App settings. We reserve the right to suspend or terminate your account if you violate these Terms or engage in conduct that we deem inappropriate.

4. Use of Services

4.1 License Grant

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Services for your personal, non-commercial use.

4.2 Service Description

Floo provides an English language learning platform that includes:

• Real-time conversation rooms for practicing English with other users
• 1-on-1 video/voice call functionality
• Voice recording functionality for conversation analysis (optional and user-controlled)
• AI-powered feedback and detailed performance reports after each call
• Progress tracking and skill assessment
• Personalized learning recommendations
• Multiple room types: Open rooms and round table discussions
• Social features to connect with English learners worldwide
• AI Conversation — live voice conversations with an AI model powered by Google Gemini Live API

4.3 Acceptable Use

You agree to use our Services only for lawful purposes and in accordance with these Terms. You agree NOT to:

• Use the Services in any way that violates any applicable laws or regulations
• Impersonate any person or entity or misrepresent your affiliation
• Harass, abuse, threaten, or intimidate other users
• Use offensive, vulgar, or discriminatory language
• Share inappropriate, explicit, or illegal content
• Spam or send unsolicited messages to other users
• Attempt to gain unauthorized access to our systems
• Use automated systems (bots, scrapers) without permission
• Reverse engineer, decompile, or disassemble the App
• Interfere with or disrupt the Services or servers
• Upload viruses or malicious code
• Collect user information without consent
• Use the Services for commercial purposes without authorization

5. Voice Recording and User Content

5.1 Voice Recording - User Control

Our Services include optional voice recording functionality:

• User Control: Recording is entirely optional. You can enable or disable this feature at any time in your app settings
• Clear Notification: You will be clearly notified when recording is active
• Purpose: Recordings are sent to our server to generate AI-powered feedback and detailed performance reports
• Control During Session: You can pause, skip, or stop recording at any time during a conversation
• Ownership: You retain ownership of your recordings
• Deletion Rights: You can delete your recordings at any time, either individually or all at once
• No Recording Option: If you disable recording, you will not receive AI feedback reports, but all other features remain available

5.2 Consent to Recording

By enabling voice recording and participating in conversation rooms or 1-on-1 calls, you consent to:

• Having your voice recorded during the session
• Transmission of your recordings to our servers for processing
• Processing of your recordings by our AI analysis systems
• Storage of recordings in accordance with our Privacy Policy

Important: Other participants in public rooms may also be recorded when they have the feature enabled. By speaking in these rooms with recording enabled, you acknowledge and consent to this recording.

5.3 User Content License

By submitting voice recordings or other content to our Services, you grant us a worldwide, non-exclusive, royalty-free license to:

• Process and analyze your content using AI technology
• Store your content on our servers
• Generate feedback reports based on your content
• Use aggregated, anonymized data to improve our Services

This license terminates when you delete your content or account, except for aggregated anonymized data used for service improvement.

5.4 Content Standards

All user content must:

• Comply with all applicable laws
• Be appropriate for a learning environment
• Not contain hate speech, threats, or harassment
• Not violate others' intellectual property rights
• Not contain explicit, sexual, or violent content

5.5 AI Conversation Feature

The AI Conversation feature enables live voice conversations with an AI model. By using this feature, you acknowledge and agree to the following:

• Third-party processing:Your voice is processed in real-time by Google's Gemini Live API. Your use of this feature is also subject to Google's Terms of Service and Privacy Policy
• Microphone access: This feature requires microphone permission. You can revoke access at any time through iOS Settings, which will disable the feature
• Educational purpose only: AI-generated responses are intended solely for English practice and do not constitute professional, legal, medical, or any other form of advice
• No guarantee of accuracy: AI responses may occasionally be inaccurate or imperfect. Use your own judgment and do not rely solely on AI feedback
• Acceptable use: You may not use the AI Conversation feature to generate, solicit, or distribute harmful, illegal, or inappropriate content
• Consent to streaming:By initiating an AI Conversation session, you consent to your voice being streamed to Google's Gemini Live API for the purpose of generating AI responses

6. Community Guidelines

Floo is a learning community. We expect all users to:

• Be respectful: Treat others with kindness and respect
• Be supportive: Encourage fellow learners
• Be constructive: Provide helpful feedback
• Be inclusive: Welcome learners of all levels
• Be authentic: Use your real name and genuine profile
• Be appropriate: Keep conversations educational and professional

Violations of these guidelines may result in warnings, suspension, or permanent ban from our Services.

7. Intellectual Property Rights

7.1 Our Property

The App and Services, including all content, features, functionality, software, code, designs, graphics, logos, and trademarks, are owned by Floo and are protected by copyright, trademark, and other intellectual property laws.

7.2 Restrictions

You may not:

• Copy, modify, or create derivative works of our Services
• Distribute, sell, or lease any part of our Services
• Remove or alter any copyright, trademark, or proprietary notices
• Use our trademarks or branding without permission

7.3 Feedback

If you provide us with feedback or suggestions about our Services, you grant us the right to use such feedback without any obligation or compensation to you.

8. Payments and Subscriptions

8.1 Pricing

Certain features of our Services may require payment. All prices are displayed in the App and are subject to change with notice.

8.2 Subscriptions

• Subscriptions automatically renew unless cancelled
• You will be charged at the start of each billing period
• You can cancel anytime through your iOS device's Settings app or the App Store
• Cancellation takes effect at the end of the current billing period
• No refunds for partial subscription periods

8.3 Payment Methods

All payments are processed through Apple's In-App Purchase system and are subject to the Apple Media Services Terms and Conditions.

8.4 Refunds

Refund requests must be submitted to Apple through the App Store. We do not have access to Apple's payment system and cannot process refunds directly. All refund requests are subject to Apple's refund policies.

9. Third-Party Services and Links

Our Services may contain links to third-party websites or integrate with third-party services. We are not responsible for:

• The content, privacy policies, or practices of third-party services
• Any damages or losses caused by third-party services
• The availability or accuracy of third-party services

Your use of third-party services is at your own risk and subject to their terms and conditions.

10. Disclaimers and Limitations

10.1 Service "As Is"

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Warranties of merchantability or fitness for a particular purpose
• Warranties regarding accuracy, reliability, or availability
• Warranties that the Services will be uninterrupted or error-free
• Warranties regarding the quality of AI-generated reports

10.2 Educational Tool

Floo is an educational tool designed to help you practice English. We do not guarantee:

• Specific learning outcomes or language proficiency improvements
• Success in any examinations or certifications
• Employment or educational opportunities
• Accuracy of all AI-generated feedback

10.3 User Interactions

We are not responsible for the conduct of other users or the content of their communications. Use caution and judgment when interacting with other users.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FLOO SHALL NOT BE LIABLE FOR:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, data, use, or other intangible losses
• Damages resulting from unauthorized access to your account
• Damages resulting from user conduct or content
• Damages resulting from interruption of Services
• Damages exceeding the amount you paid us in the last 12 months

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability, so some of the above limitations may not apply to you.

12. Indemnification

You agree to indemnify, defend, and hold harmless Floo, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from:

• Your use or misuse of our Services
• Your violation of these Terms
• Your violation of any third-party rights
• Your content or conduct on the Services
• Any false or misleading information you provide

13. Dispute Resolution and Arbitration

13.1 Informal Resolution

Before filing a claim, you agree to contact us at umair@ryzeapps.com to attempt to resolve the dispute informally. We will attempt to resolve the dispute within 60 days.

13.2 Binding Arbitration

If we cannot resolve the dispute informally, any dispute will be resolved through binding arbitration, except:

• Small claims court disputes
• Intellectual property disputes
• Claims of violation of these Terms

13.3 Class Action Waiver

You agree to resolve disputes with us on an individual basis and waive the right to participate in class actions, class arbitrations, or representative actions.

14. Apple App Store Terms

14.1 Acknowledgement

These Terms are between you and Floo only, not with Apple Inc. ("Apple"). Floo, not Apple, is solely responsible for the App and its content.

14.2 Scope of License

Your license to use the App is limited to a non-transferable license to use the App on any Apple-branded products that you own or control and as permitted by the Usage Rules set forth in the Apple Media Services Terms and Conditions.

14.3 Maintenance and Support

Floo is solely responsible for providing maintenance and support services for the App. Apple has no obligation to furnish any maintenance or support services.

14.4 Warranty

Floo is solely responsible for any product warranties, whether express or implied by law. In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the App. To the maximum extent permitted by law, Apple will have no other warranty obligation with respect to the App.

14.5 Product Claims

Floo, not Apple, is responsible for addressing any claims relating to the App or your possession and/or use of the App, including:

• Product liability claims
• Claims that the App fails to conform to legal or regulatory requirements
• Claims arising under consumer protection or similar legislation

14.6 Intellectual Property Rights

In the event of any third-party claim that the App or your possession and use of the App infringes that third party's intellectual property rights, Floo, not Apple, will be solely responsible for the investigation, defense, settlement, and discharge of any such claim.

14.7 Legal Compliance

You represent and warrant that:

• You are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country
• You are not listed on any U.S. Government list of prohibited or restricted parties

14.8 Developer Contact Information

For questions, complaints, or claims with respect to the App, please contact:

14.9 Third-Party Beneficiary

You acknowledge and agree that Apple and its subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

15. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by:

• Posting updated Terms in the App
• Sending an email notification
• Displaying an in-app notification

Your continued use of the Services after changes are posted constitutes acceptance of the updated Terms. If you do not agree to the changes, you must stop using our Services.

16. Termination

16.1 By You

You may terminate your account at any time by deleting it through the App settings or contacting us at umair@ryzeapps.com.

16.2 By Us

We may suspend or terminate your access to the Services:

• For violation of these Terms
• For fraudulent or illegal activity
• For harmful conduct toward other users
• At our discretion with or without notice

16.3 Effect of Termination

Upon termination, your right to use the Services immediately ceases. We may delete your account data in accordance with our Privacy Policy. Provisions of these Terms that by their nature should survive termination will survive.

17. General Provisions

17.1 Entire Agreement

These Terms, along with our Privacy Policy, constitute the entire agreement between you and Floo regarding the Services.

17.2 Governing Law

These Terms are governed by the laws of India, without regard to conflict of law principles.

17.3 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full effect.

17.4 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.

17.5 Assignment

You may not assign or transfer these Terms or your account without our written consent. We may assign these Terms without restriction.

17.6 No Agency

No agency, partnership, joint venture, or employment relationship is created between you and Floo by these Terms.

17.7 Force Majeure

We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, pandemics, or internet outages.

18. Contact Information

If you have questions or concerns about these Terms, please contact us:

19. Acknowledgment

BY USING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE. IF YOU DO NOT AGREE TO THESE TERMS, YOU MAY NOT ACCESS OR USE OUR SERVICES.