Terms of Service

1. Agreement to Terms

Welcome to Floo! These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Floo ("we," "us," or "our") regarding your use of the Floo mobile application (the "App") and related services (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use our Services.

Important: These Terms include provisions that limit our liability to you and require you to resolve disputes with us through arbitration on an individual basis, not as part of any class or representative action.

2. Eligibility

You must meet the following requirements to use our Services:

• You must be at least 13 years of age
• If you are between 13 and 18 years old, you must have permission from a parent or legal guardian
• You must have the legal capacity to enter into a binding contract
• You must not be prohibited from using our Services under any applicable laws
• You must not have been previously banned from using our Services

By using our Services, you represent and warrant that you meet all of these eligibility requirements.

3. Account Registration and Security

3.1 Account Creation

To use certain features of our Services, you must create an account by providing:

• A valid email address
• Your name
• An optional profile picture/avatar
• Any other required information

3.2 Account Responsibilities

You agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Keep your account credentials confidential
• Notify us immediately of any unauthorized access
• Be responsible for all activities under your account
• Not share your account with others
• Not create multiple accounts

3.3 Account Termination

You may delete your account at any time through the App settings. We reserve the right to suspend or terminate your account if you violate these Terms or engage in conduct that we deem inappropriate.

4. Use of Services

4.1 License Grant

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Services for your personal, non-commercial use.

4.2 Service Description

Floo provides an English language learning platform that includes:

• Public conversation rooms for practicing English with other users
• Voice recording functionality for conversation analysis
• AI-powered feedback and performance reports
• Progress tracking and skill assessment
• Personalized learning recommendations

4.3 Acceptable Use

You agree to use our Services only for lawful purposes and in accordance with these Terms. You agree NOT to:

• Use the Services in any way that violates any applicable laws or regulations
• Impersonate any person or entity or misrepresent your affiliation
• Harass, abuse, threaten, or intimidate other users
• Use offensive, vulgar, or discriminatory language
• Share inappropriate, explicit, or illegal content
• Spam or send unsolicited messages to other users
• Attempt to gain unauthorized access to our systems
• Use automated systems (bots, scrapers) without permission
• Reverse engineer, decompile, or disassemble the App
• Interfere with or disrupt the Services or servers
• Upload viruses or malicious code
• Collect user information without consent
• Use the Services for commercial purposes without authorization

5. Voice Recording and User Content

5.1 Voice Recording

Our Services include voice recording functionality:

• Notification: You will be clearly notified when recording is active
• Duration: Typical recordings are 20-30 minutes per session
• Control: You can pause, skip, or stop recording at any time
• Purpose: Recordings are used to generate AI-powered feedback and reports
• Ownership: You retain ownership of your recordings
• Deletion: You can delete your recordings at any time

5.2 Consent to Recording

By participating in conversation rooms with recording enabled, you consent to:

• Having your voice recorded during the session
• Processing of your recordings by our AI analysis systems
• Storage of recordings in accordance with our Privacy Policy

Important: Other participants in public rooms are also recorded when the feature is enabled. By speaking in these rooms, you acknowledge and consent to this recording.

5.3 User Content License

By submitting voice recordings or other content to our Services, you grant us a worldwide, non-exclusive, royalty-free license to:

• Process and analyze your content using AI technology
• Store your content on our servers
• Generate feedback reports based on your content
• Use aggregated, anonymized data to improve our Services

This license terminates when you delete your content or account, except for aggregated anonymized data used for service improvement.

5.4 Content Standards

All user content must:

• Comply with all applicable laws
• Be appropriate for a learning environment
• Not contain hate speech, threats, or harassment
• Not violate others' intellectual property rights
• Not contain explicit, sexual, or violent content

6. Community Guidelines

Floo is a learning community. We expect all users to:

• Be respectful: Treat others with kindness and respect
• Be supportive: Encourage fellow learners
• Be constructive: Provide helpful feedback
• Be inclusive: Welcome learners of all levels
• Be authentic: Use your real name and genuine profile
• Be appropriate: Keep conversations educational and professional

Violations of these guidelines may result in warnings, suspension, or permanent ban from our Services.

7. Intellectual Property Rights

7.1 Our Property

The App and Services, including all content, features, functionality, software, code, designs, graphics, logos, and trademarks, are owned by Floo and are protected by copyright, trademark, and other intellectual property laws.

7.2 Restrictions

You may not:

• Copy, modify, or create derivative works of our Services
• Distribute, sell, or lease any part of our Services
• Remove or alter any copyright, trademark, or proprietary notices
• Use our trademarks or branding without permission

7.3 Feedback

If you provide us with feedback or suggestions about our Services, you grant us the right to use such feedback without any obligation or compensation to you.

8. Payments and Subscriptions

8.1 Pricing

Certain features of our Services may require payment. All prices are displayed in the App and are subject to change with notice.

8.2 Subscriptions

• Subscriptions automatically renew unless cancelled
• You will be charged at the start of each billing period
• You can cancel anytime through your device's subscription settings
• Cancellation takes effect at the end of the current billing period
• No refunds for partial subscription periods

8.3 Payment Methods

Payments are processed through Apple App Store or Google Play Store according to their respective terms and policies.

8.4 Refunds

Refund requests are handled according to the policies of the Apple App Store or Google Play Store. We do not provide direct refunds but will work with you to resolve any billing issues.

9. Third-Party Services and Links

Our Services may contain links to third-party websites or integrate with third-party services. We are not responsible for:

• The content, privacy policies, or practices of third-party services
• Any damages or losses caused by third-party services
• The availability or accuracy of third-party services

Your use of third-party services is at your own risk and subject to their terms and conditions.

10. Disclaimers and Limitations

10.1 Service "As Is"

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Warranties of merchantability or fitness for a particular purpose
• Warranties regarding accuracy, reliability, or availability
• Warranties that the Services will be uninterrupted or error-free
• Warranties regarding the quality of AI-generated reports

10.2 Educational Tool

Floo is an educational tool designed to help you practice English. We do not guarantee:

• Specific learning outcomes or language proficiency improvements
• Success in any examinations or certifications
• Employment or educational opportunities
• Accuracy of all AI-generated feedback

10.3 User Interactions

We are not responsible for the conduct of other users or the content of their communications. Use caution and judgment when interacting with other users.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FLOO SHALL NOT BE LIABLE FOR:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, data, use, or other intangible losses
• Damages resulting from unauthorized access to your account
• Damages resulting from user conduct or content
• Damages resulting from interruption of Services
• Damages exceeding the amount you paid us in the last 12 months

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability, so some of the above limitations may not apply to you.

12. Indemnification

You agree to indemnify, defend, and hold harmless Floo, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from:

• Your use or misuse of our Services
• Your violation of these Terms
• Your violation of any third-party rights
• Your content or conduct on the Services
• Any false or misleading information you provide

13. Dispute Resolution and Arbitration

13.1 Informal Resolution

Before filing a claim, you agree to contact us at legal@floo.com to attempt to resolve the dispute informally. We will attempt to resolve the dispute within 60 days.

13.2 Binding Arbitration

If we cannot resolve the dispute informally, any dispute will be resolved through binding arbitration, except:

• Small claims court disputes
• Intellectual property disputes
• Claims of violation of these Terms

13.3 Class Action Waiver

You agree to resolve disputes with us on an individual basis and waive the right to participate in class actions, class arbitrations, or representative actions.

14. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by:

• Posting updated Terms in the App
• Sending an email notification
• Displaying an in-app notification

Your continued use of the Services after changes are posted constitutes acceptance of the updated Terms. If you do not agree to the changes, you must stop using our Services.

15. Termination

15.1 By You

You may terminate your account at any time by deleting it through the App settings or contacting us at umair@ryzeapps.com.

15.2 By Us

We may suspend or terminate your access to the Services:

• For violation of these Terms
• For fraudulent or illegal activity
• For harmful conduct toward other users
• At our discretion with or without notice

15.3 Effect of Termination

Upon termination, your right to use the Services immediately ceases. We may delete your account data in accordance with our Privacy Policy. Provisions of these Terms that by their nature should survive termination will survive.

16. General Provisions

16.1 Entire Agreement

These Terms, along with our Privacy Policy, constitute the entire agreement between you and Floo regarding the Services.

16.2 Governing Law

These Terms are governed by the laws of [Your Jurisdiction], without regard to conflict of law principles.

16.3 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full effect.

16.4 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.

16.5 Assignment

You may not assign or transfer these Terms or your account without our written consent. We may assign these Terms without restriction.

16.6 No Agency

No agency, partnership, joint venture, or employment relationship is created between you and Floo by these Terms.

16.7 Force Majeure

We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, pandemics, or internet outages.

17. Contact Information

If you have questions or concerns about these Terms, please contact us:

18. Acknowledgment

BY USING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE. IF YOU DO NOT AGREE TO THESE TERMS, YOU MAY NOT ACCESS OR USE OUR SERVICES.